Records Management

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FAQs

Why Shred with Us?

We’re NAID AAA-Certified for shredding. Our entire process – from pick-up to destruction – is under GPS tracking and/or 24-7 video surveillance at all times. Plus, we’re subject to unannounced audits by a third-party organization as part of the certification process. Read More

The paper we’re shredding contains highly sensitive information. How do we know that the contents will remain confidential?

Our machines shred paper into particles that are no more than ⅝ inch wide, which is a requirement to maintain our NAID AAA certification. Additionally, anytime you do business with us, you will receive a Certificate of Destruction that guarantees all paper will be shredded to an unrecognizable level within three business days from the time of pick-up or drop-off.

Where are my records stored?

Your records will be stored in our secure warehouse. Every box in our facility is stored and cataloged using a barcode system that is managed in our secure database right here in Fort Wayne.

How secure is your facility?

We maintain strict, around-the-clock security measures, including:

Mandatory visitor sign-in procedures
All visitors are escorted throughout the building at all times
State-of-the-art, 24/7 digital video surveillance at all access points inside and outside the building (data is maintained for 90 days)
Property is fenced and gated, and facility has no windows
24-hour burglar and fire monitoring, with door sensors and motion detectors monitored by an outside firm

What’s a chain of custody?

Chain of custody is our guarantee that your documents will be kept 100% safe and secure from the minute we take possession until the minute they are destroyed. Additionally …

All of our employees are trained in methods to keep confidential material locked and secure at all times
Containers are never left unlocked or unattended while inside or outside a service location to prevent loss from inclement weather and prying eyes.
All employees wear shirts/uniforms with our logo and photo ID badges, and you can verify their photos on our website